Shipping Policy

Thank you for visiting and shopping at Send Me a Dream!

Domestic Shipping Policy

Shipment processing time

All orders are processed for printing within 2–3 business days of receipt. All in stock items will be shipped within 3 business days. All mugs and other items not stocked will be shipped within 10 business days (typically within 5 but please allow for up to 10 in busy seasons.)

Orders are not processed or shipped from Friday, 12 pm CST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipments will be sent USPS unless otherwise requested. USPS Rates are as follow: 

For envelopes: Single sticker orders will be sent in envelopes

For Large Envelopes and Packages:

Shipment to P.O. boxes or APO/FPO addresses

Send Me a Dream  ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Send Me a Dream is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Send Me a Dream will replace items broken during shipping however, ultimately Send Me a Dream is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US.

[If you ship outside the US, add the countries you’ll ship to with details about your process and additional fees.]

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Send Me a Dream will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible: Alert us at Hello@SendMeaDream.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.